Feedbacks

The Feedbacks module collects structured ratings and comments from guests. Feedback can be submitted through dedicated feedback QR codes or via the chat interface. Your team can reply to feedback and mark issues as resolved.

Viewing Feedback

Go to Feedbacks in the sidebar. The list shows all feedback submissions with key details:

• Guest — Name and location
• Rating — Star rating (1–5)
• Type — The category of feedback
• Status — Open or Resolved
• Date — When the feedback was submitted

Filtering Feedback

Three filter controls let you narrow the list:

Filter	Options
Status	All, Open, Resolved
Rating	All, 1★–5★
Type	All, or a specific feedback type

Filters update the list immediately. Use them together to focus on (for example) unresolved 1-star feedback.

Replying to Feedback

1. Find the feedback in the list.
2. Click Reply (or click the row to open it).
3. A side panel opens showing the full conversation history with that guest.
4. Type your reply and send.

Replies appear in the guest’s chat interface.

Resolving Feedback

When an issue is addressed:

1. Click ⋯ → Resolve on the feedback row.
2. Enter a resolution note describing what was done (required).
3. Click Confirm.

The feedback status changes to Resolved and the resolution note is stored for internal reference.

Feedback Routing

In Settings → Feedback, you can configure feedback routing — mapping specific feedback types or tags to service centers. This ensures the right team is automatically notified when feedback matching their area arrives.

Feedback QR Codes

Feedback can also be collected through dedicated QR codes placed around your property — separate from the chat QR codes. See Feedback QR Codes for how to set these up.

Role Requirements

Action	Minimum role
View feedback	Staff
Reply to feedback	Staff
Resolve feedback	Supervisor