Broadcasts

Broadcasts let your team send proactive messages to all open guest conversations at once — ideal for property-wide announcements, weather updates, event reminders, or service alerts. The Broadcasts page also manages Welcome Messages, which are sent automatically when a guest starts a new conversation.

Broadcasts

How Broadcasts Work

When you send (or schedule) a broadcast, EmberX delivers the message to all currently open guest conversations. Only guests with active conversations receive it; guests who haven’t scanned a QR yet are not included.

Broadcast Fields

Title — An internal label to identify the broadcast. Not shown to guests.

Content (required) — The message text delivered to guests.

Language — Targets guests by their detected language. Set to All languages to reach every guest regardless of language.

Status — Draft (saved but not sent) or Active (will be sent/published).

Publish At — Schedule the broadcast for a specific date and time. Leave blank to publish immediately when you activate it.

Expires At — The broadcast stops being displayed after this date.

Recurring — Toggle on to repeat the broadcast on a schedule:

• Frequency: Daily or Weekly
• Time: What time of day to send
• Days (weekly only): Which days of the week to send (e.g., Mon, Wed, Fri)

Creating a Broadcast

1. Go to Broadcasts in the sidebar.
2. Click Add Broadcast.
3. Fill in the broadcast details.
4. Click Save.

Set the status to Active (or schedule a Publish At time) to send it to guests.

Managing Broadcasts

From the broadcasts list you can:

• Edit — Update any field, including rescheduling.
• Activate / Deactivate — Toggle the broadcast on or off without deleting it.
• Delete — Permanently remove the broadcast.

Welcome Messages

Welcome messages are sent automatically when a guest creates a new conversation (i.e., when they scan a QR code for the first time). They appear as the first message the guest sees in the chat.

You can configure multiple welcome messages — useful if you want to greet guests in multiple languages or send a series of onboarding messages.

Welcome Message Fields

Title — Internal label. Not shown to guests.

Content (required) — The message text sent to the guest automatically.

Language — all sends to every guest regardless of language. Set to a specific language code to send only to guests detected as speaking that language.

Sort Order — Controls the order when multiple welcome messages are active. Lower number = sent first.

Status — Active messages are sent to new conversations; Inactive messages are skipped.

Creating a Welcome Message

1. On the Broadcasts page, find the Welcome Messages section.
2. Click Create Welcome Message.
3. Fill in the fields.
4. Click Save.

The message will be sent automatically to the next new conversation that opens.

Multiple Welcome Messages

All active welcome messages are sent to each new conversation, in sort order. For example:

• Sort 1: “Welcome to Sunset Resort! 🌅”
• Sort 2: “Our team is available 24/7 for anything you need.”
• Sort 3: “Did you know you can order room service directly from this chat?”

Guests receive all three messages sequentially when they start a new conversation.

Role Requirements

Action	Minimum role
View broadcasts and welcome messages	Manager
Create / edit / delete broadcasts	Manager
Send / activate broadcasts	Manager
Manage welcome messages	Manager