Bookings

The Bookings page gives you a unified view of every booking made through EmberX — whether a guest reserved a shuttle seat, booked a yoga class, or scheduled a spa treatment. You can update booking statuses, filter by current stage, and search by reference number.

Two Booking Types

The Bookings page is split into two tabs:

Tab	Covers
Facility	Bookings for anything managed under Facilities — buses, shuttles, classes, and other structured slots
Spa	Bookings for services managed under Spa

Both tabs work the same way and share the same status workflow.

Booking Status Lifecycle

Every booking moves through a defined set of statuses. Allowed transitions differ by current status:

pending ──► confirmed ──► completed
    │              │
    └──────────────┴──► cancelled

Status	Meaning	What you can do next
Pending	Guest has submitted the booking; not yet reviewed	Confirm or Cancel
Confirmed	Booking is accepted; guest is expecting service	Mark Completed or Cancel
Completed	Service has been delivered	No further action
Cancelled	Booking was cancelled	No further action

Completed and Cancelled are final statuses — they cannot be changed.

Tip

Confirm bookings as quickly as possible so guests know their request has been received and accepted. Guests do not receive automated notifications in the current version — a follow-up message in the chat is a good practice.

Updating a Booking Status

1. Find the booking in the list. Use the status filter chips or the search bar to narrow down results.
2. Click the ⋯ menu at the end of the row.
3. Select the new status (e.g. Mark as confirmed, Mark as cancelled).

The row updates immediately. If the booking is in a final state (Completed or Cancelled), no actions are available.

Filtering Bookings

At the top of each tab, colored chips let you filter the list by status:

• Click a chip to show only bookings with that status.
• Click the same chip again (or click Clear filter) to show all bookings.
• The number in parentheses next to each chip shows the current count for that status.

Searching Bookings

Use the search bar to find a booking by its reference number — the short alphanumeric code assigned when the booking was created (e.g. BK-00123). Guests may quote this number when contacting your team.

Refreshing the List

The list does not update automatically. Click Refresh to pull the latest data from the server. This is useful when multiple staff members are managing bookings simultaneously.

What Information Is Shown

Facility Bookings

Each row shows:

• Reference — Unique booking code
• Guest — Guest name and phone number
• Facility · Item — The facility and the specific item (e.g. Hotel Bus · Vehicle #2)
• Date & Time — When the booking is for
• Seats — Number of seats/spots reserved
• Status — Current booking status

Spa Bookings

Each row shows:

• Reference — Unique booking code
• Guest — Guest name and contact details
• Service — The spa service booked
• Date & Time — Session date and start time
• Add-ons — Any optional add-ons included
• Total — Final price including add-ons
• Status — Current booking status

Role Requirements

Action	Minimum role required
View bookings	Staff
Update booking status	Supervisor