Feedback QR Codes
Feedback QR codes are a separate category of QR specifically designed for collecting guest ratings and written feedback. Unlike chat QR codes, scanning a feedback QR opens a focused feedback form rather than a conversation.
How They Differ from Chat QR Codes
| Chat QR Code | Feedback QR Code | |
|---|---|---|
| Opens | Two-way chat conversation | Feedback submission form |
| Purpose | Real-time guest support | Rating and comment collection |
| Best placed | In-room, at the table | Checkout area, post-service kiosk |
Use feedback QR codes at natural end-of-experience moments: at restaurant exits, in checkout areas, at spa reception after a treatment, or on the back of a room service tray.
Creating a Feedback QR Code
- Go to Feedback QRs in the sidebar.
- Click Add Feedback QR.
- Fill in:
- Location — The physical space this QR is associated with
- Service Center — Which team receives the feedback notification
- Description — An internal label (e.g., Restaurant Exit — Q2 2026)
- Click Save.
The QR code is generated immediately and available for download from the list.
Downloading Feedback QR Codes
From the list, click the download icon on any feedback QR row to save the image as a PNG.
Viewing Feedback
Feedback collected via these QR codes appears in the main Feedbacks module, filtered by the associated service center. You can filter the feedback list by type or rating to review responses by location.
Role Requirements
| Action | Minimum role |
|---|---|
| View feedback QR codes | Staff |
| Create / edit / delete feedback QR codes | Admin |