Feedbacks

The Feedbacks module collects and manages customer satisfaction submissions. Guests submit feedback by scanning a Feedback QR Code that opens a standalone form at /feedback/{token}.

Feedback Statuses

Each feedback moves through a lifecycle:

Status	Meaning
New	Just submitted, not yet actioned
Replied	A staff member has sent a response via the chat sheet
WIP	Marked as “work in progress” — issue acknowledged
Resolved	Issue resolved; a solution note was recorded
Dismissed	Acknowledged but no action needed

Feedback Rating

Guests rate their experience from 1 to 5 stars. You can filter the list by any rating.

Feedback Types

Type	Description
general	General satisfaction or comment
staff	Feedback directed at a specific staff member or division

List View Filters

Three filter dropdowns let you narrow the view:

1. Status — New, Replied, WIP, Resolved, Dismissed, or All
2. Rating — 1★ through 5★, or All
3. Type — Staff or General, or All

A Reset button clears all filters at once.

Responding to Feedback

Click Respond on any feedback row to open the Feedback Chat Sheet — a slide-over panel showing the full feedback conversation thread. You can type a reply that is sent back to the guest.

After responding, the status automatically changes to Replied.

Resolving Feedback

Click Resolve to open the Resolve Dialog:

1. The original feedback content is shown for context.
2. Enter a Solution / Action Taken note (required).
3. Click the emerald Mark Resolved button.

The status changes to Resolved and the solution is saved to the database.

Tip

Resolving feedback creates a paper trail — the solution text is stored and visible in the feedback record for future audits.

Settings Tab — Feedback Routing

Inside the Feedbacks page, a Settings tab lets you configure star-rating routing:

• Map each star rating (1★ to 5★) to a Tag.
• When a guest submits a feedback with a given rating, the system automatically tags it.
• Tags can then be used to route or filter feedback to the appropriate team.

For example:

• 1★ → “urgent” tag → surfaces in the urgent queue
• 5★ → “compliment” tag → can be highlighted in reports

Feedback QR Codes

Feedback QR codes are managed separately under Feedbacks → QR Codes in the sidebar. See the Feedback QR Codes page for details.

Role Requirements

Role	Can view	Can respond	Can resolve
staff	✅	✅	✅
supervisor	✅	✅	✅
manager	✅	✅	✅
admin / above	✅	✅	✅