Quick Responses
Quick Responses are pre-written message templates that staff can insert into a conversation without typing the same text repeatedly. They’re perfect for common greetings, standard answers to frequent questions, or any message your team sends often.
How Quick Responses Work
Inside a conversation, staff click the ⚡ (lightning bolt) button in the chat input area to open the Quick Response picker. They can browse or search templates, select one, and it populates the message input ready to send.
Quick Responses save time and help ensure consistent, on-brand communication.
Creating a Quick Response
- Go to Quick Responses in the sidebar.
- Click Add Quick Response.
- Fill in:
- Title (required) — An internal name for the template (e.g., Welcome greeting, Checkout instructions). Shown in the picker list.
- Content (required) — The full message text. This is what gets inserted into the chat.
- Category — Optional grouping label for organizing templates (e.g., Check-in, F&B, Housekeeping).
- Sort Order — Controls display order within a category. Lower numbers appear first.
- Click Save.
Editing and Deleting
From the Quick Responses list:
- Click the pencil icon to edit a template.
- Click the trash icon to delete it. Deletion is immediate and permanent.
Searching in the Picker
When staff open the ⚡ picker during a conversation, they can type to search by title or content. The list filters in real time, making it fast to find the right response even with a large template library.
Tips for Building a Template Library
- Group by department: Use categories like Front Desk, F&B, Housekeeping so staff quickly find their relevant templates.
- Keep titles descriptive: Welcome – Early Check-in Guest is more useful than just Welcome.
- Set sort order thoughtfully: Put the most-used templates at the top (sort order 1, 2, 3…).
Role Requirements
| Action | Minimum role |
|---|---|
| View and use quick responses in chat | Staff |
| Create / edit / delete quick responses | Manager |