Locations

Locations represent the physical spaces in your property. When a guest scans a QR code, EmberX tags the conversation with that location, giving your team instant context about who the guest is and where they are.

Location Types

Each location is classified as one of two types:

Type	Use
Room	A guestroom, suite, cabin, or private space with a room number
Area	A shared space like a lobby, pool deck, restaurant, or gym

Creating a Location

1. Go to Locations in the sidebar.
2. Click Add Location.
3. Fill in the location details:
   • Name (required) — E.g., Room 204, Rooftop Pool, Main Restaurant
   • Type — Room or Area
   • Description — Optional notes
   • Address / Floor — Physical floor or block (e.g., Level 2, Block A)
   • Room Type — For Room-type locations: the room category (e.g., Deluxe Suite, Standard Twin). You can create new room types on the fly.
   • Service Center — Which team handles conversations from this location
4. Click Save.

Room Types

Room Types are reusable labels you assign to room-type locations. They help categorize your room inventory (e.g., Deluxe Suite, Standard Double, Studio). When creating a location, type a name in the Room Type field and select Create ”…” to add a new room type on the fly.

Linking Locations to Service Centers

Each location can be linked to a service center. When a guest scans a QR code at that location, the conversation routes to the linked service center. If no service center is linked, the conversation goes to the default routing defined in your QR code.

Bulk Import

To add many locations at once, use the Import feature. The sample spreadsheet includes a Locations sheet with all the fields pre-formatted. See Import for details.

Role Requirements

Action	Minimum role
View locations	Staff
Create / edit / delete locations	Admin