Users & Roles
7-level role hierarchy with individual permission overrides. Invite staff via email link — no self-registration.
EmberX Help Center
Connect your guests to your team — instantly, anywhere on your property.
Core Features
Service Centers
Create virtual support departments (Reception, Room Service, Housekeeping). Staff only see conversations from their assigned centers.
Locations & Rooms
Define physical locations — guest rooms, lobbies, service counters. Tag and categorize with Room Types.
QR Codes
Generate unique QR codes linking any Location to any Service Center. Guests scan → conversation starts instantly.
Guest Chat
Guests identified by device fingerprint — no app, no login. Auto-language detection with real-time translation.
Orders
Staff place orders from the product catalog within a conversation. Track status: pending → wip → completed.