Users & Roles

The Users module lets you invite team members, assign roles that control what they can see and do, and fine-tune individual permissions when needed.

Role Hierarchy

EmberX has seven internal roles ranked from highest to lowest authority:

Role	Level	Typical Use
super_admin	110	Cross-workspace administration
director	100	Property owner or senior executive
admin	90	Property manager — full workspace control
manager	50	Department head — team operations and reporting
supervisor	40	Team lead — handles escalations and status updates
user	30	Standard internal user
staff	10	Front-line — handles conversations and orders

Each role inherits a default set of permissions. Higher roles can also manage users of lower roles.

Inviting a New User

1. Go to Users in the sidebar.
2. Click Invite User.
3. Fill in the user’s name, email, username, and password.
4. Select a role.
5. Optionally assign the user to one or more service centers as staff or manager.
6. Click Create User.

The new user can immediately sign in with the credentials you set.

Tip

For front-line staff, assign them to the service centers they’ll be working in so their conversations inbox shows only the relevant chats.

Editing a User

Click the ⋯ menu on any user row → Edit to update their name, email, role, or service center assignments.

You cannot edit your own role or demote a user to a role higher than yours.

Resetting a Password

From the ⋯ menu → Reset Password. You’ll be prompted to enter and confirm a new password for that user. The change takes effect immediately.

Deactivating a User

From the ⋯ menu → toggle Active / Inactive. Inactive users cannot sign in but their history is preserved. Reactivate them the same way.

Managing Individual Permissions

By default, users receive the permissions that come with their role. You can grant or revoke individual permissions on top of the role baseline:

1. Click ⋯ → Manage Permissions on any user row (or select multiple users and click the Permissions button in the toolbar).
2. The permissions panel shows all available actions grouped by module.
3. Toggle individual permissions on or off.
4. Save changes.

Individual permission overrides take precedence over role defaults when the permission system is fully seeded in the database.

Usage Limits

Depending on your license tier, there may be a maximum number of users allowed. A usage bar at the top of the Users page shows how many of your allowed slots are filled. Contact support to increase your limit.

Role Requirements

Action	Minimum role
View users	Admin
Invite / edit / delete users	Admin
Manage permissions	Admin