Settings

The Settings page is the control center for your EmberX workspace. It’s organized into tabs, each covering a different area of configuration. Only admins can save changes; managers and supervisors can view most tabs in read-only mode.

Tab Overview

Tab	What it controls
General	Workspace identity, timezone, language, urgent division
Theme	Colors, fonts, and branding for the staff dashboard
Guest Layout	Appearance and layout of the guest chat interface
Property Info	Property name, logo, contact details, and room types shown to guests
Feedback	Feedback routing rules — mapping feedback types to service centers
Shop	Enable/disable the product shop; currency settings
Integrations	Third-party API keys and external service connections (admin only)
License	License key activation and status (admin only)
System	System updates and maintenance tools (admin only)

General Tab

The General tab configures core workspace settings:

• Property name — Displayed in the app header and guest interface.
• Customer email / phone — Contact details stored with the workspace.
• Timezone — All scheduled broadcasts, reports, and timestamps use this timezone.
• Language — The default language for the staff dashboard.
• Workspace ID — A unique identifier for your workspace instance.
• Urgent Division — Select a service center to receive escalated or urgent conversations.

Theme Tab

Customize the visual appearance of the staff dashboard with colors, accent shades, and typography. Changes apply immediately after saving.

Guest Layout Tab

Control how the guest-facing chat interface looks. Options include layout style, color scheme, header image, and which tabs or features are visible to guests.

Property Info Tab

Configure the information displayed to guests:

• Property name and logo — Branding shown in the guest chat header.
• Contact details — Phone and address shown in the guest app.
• Room types — The list of room categories available when creating locations.

Feedback Tab

Configure feedback routing to ensure feedback reaches the right team:

• Map specific feedback tags or types to service centers.
• When feedback with a matching tag arrives, that service center is notified.

Shop Tab

Control the product shop experience:

• Enable Shop — Toggle the shop on or off for guests. When disabled, the shop tab disappears from the guest interface.
• Currency — Switch between USD and VND. Changing currency prompts a confirmation since prices display differently.
• Currency rate — If using VND, configure the exchange rate used for display.

Guest Portal Languages

Also in the Shop/General area, configure which language flags appear as a switcher in the guest portal. Guests can use this to change the interface language. You can:

• Select which languages appear in the switcher
• Set the default language guests see on first load

Integrations Tab (admin only)

Configure API keys and integration settings for third-party services. This tab is only visible to admins.

License Tab (admin only)

View and manage your EmberX license:

• License key — Enter or update your license key.
• License server URL — The validation endpoint.
• Status — Active, expired, or pending.
• Activation date / expiry — License validity period.
• Tier and limits — Shows your plan’s limits for rooms, QR codes, and users.

System Tab (admin only)

Access system-level tools:

• System Update — Check for and apply updates to your EmberX instance.
• Other maintenance utilities.

Role Requirements

Action	Minimum role
View settings	Manager
Edit General, Theme, Guest Layout, Property Info, Feedback, Shop	Admin
View and edit Integrations, License, System	Admin