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EmberX Help Center

QR Codes

QR codes are the entry point for every guest interaction in EmberX. When a guest scans a QR code, a conversation is created and routed to the right service center — no app download required.

How It Works

Each QR code encodes a unique token that identifies a location and routes the conversation to a service center. Guests open a web-based chat interface directly from their phone camera — no app needed.

Guest scans QR  →  EmberX opens chat  →  Conversation routed to the right team

Creating a QR Code

  1. Go to QR Codes in the sidebar.
  2. Click Add QR Code.
  3. Fill in:
    • Description — A label to identify this QR (e.g., Room 204 – Bedside, Pool Deck Table 3)
    • Location — The physical location this QR is placed at
    • Service Center — Which team receives conversations from this QR
  4. Click Save.

The QR code is generated immediately. You can download or print it from the list.

Downloading and Printing QR Codes

From the QR Codes list:

  • Download — Click the download icon to save the QR image as a PNG file.
  • Print — Click the print icon to open a print-ready sheet with the QR and its description.

For a full property rollout, you can select multiple QR codes and batch-print them together.

QR Code Placement Tips

  • Rooms: Place near the TV, on the bedside table, or on the welcome card.
  • F&B: One per table. Use a table tent or frame for a premium look.
  • Pool/Gym: On safety noticeboards or towel stations.
  • Reception: At the check-in desk for guests who prefer chat over phone.

Deactivating a QR Code

If a QR code should no longer work (e.g., a room is under renovation), click ⋯ → Deactivate. The QR image stops working but the record is preserved. Reactivate it later without generating a new code.

Bulk Import

You can create QR codes in bulk using the Import feature. The sample Excel file’s Locations sheet includes a column for QR code descriptions — one row can create a location, its service center assignment, and a QR code in one step. See Import.

Role Requirements

ActionMinimum role
View QR codesStaff
Create / edit / delete QR codesAdmin
Download and print QR codesStaff