Feedback QR Codes

Feedback QR Codes are a separate type of QR code from the regular chat QR codes. They link directly to a standalone feedback form at /feedback/{token} — no chat interface, no staff involvement required. Guests simply scan, rate, and submit.

Difference from Chat QR Codes

	Chat QR Code	Feedback QR Code
Destination	/chat/{token} — opens a live chat	/feedback/{token} — opens a rating form
Guest interaction	Real-time conversation with staff	One-way: star rating + comment
Staff required	Yes — someone must reply	No — fully automated
Use case	Support requests, ordering	Post-visit satisfaction surveys

Creating a Feedback QR Code

1. Go to Feedbacks → QR Codes in the sidebar.
2. Click Create Feedback QR.
3. Fill in the form:

Field	Required	Description
Location	✅	The physical location this QR code represents
Service Center	❌	Optional — attribute feedback to a specific division
Description	❌	Label for your reference (e.g., “Reception desk”, “Room 101”)

4. Click Create.

The system generates a unique token and creates the QR code record.

Viewing the QR Code

Click the Preview action on any row to open a dialog with:

• A 64×64 QR code image (white background, print-ready)
• Location and Service Center info
• The full URL: https://yourdomain.com/feedback/{token}
• A Copy URL button to share the link directly

How the Token Works

Each Feedback QR Code has a unique token (UUID or random string). When a guest scans:

1. The browser opens /feedback/{token}.
2. The system resolves which Location and Division the token belongs to.
3. The guest sees a form: star rating (1–5) + optional comment + optional type (general / staff).
4. On submit, a Feedback record is created linked to that location and division.

Editing a Feedback QR Code

Click Edit to update the Location, Service Center, or Description of an existing QR code. The token never changes — you can reprint the QR code without regenerating it.

Deleting a Feedback QR Code

Click Delete to permanently remove the QR code. The corresponding URL will stop working immediately. Existing feedback submissions tied to that token are not deleted.

Caution

Once a QR code is deleted, the printed or distributed QR codes will no longer work. Consider deactivating via the Location status instead if you want to temporarily disable it.

Printing Tips

• Use the Preview dialog to display the QR code on screen, then screenshot or use browser print.
• The QR code is rendered at high resolution — suitable for A5 table cards or small signs.
• Include the Description label on your printed card so staff know which location it’s for.